Privacy Policy

This Privacy Policy describes how The Collective Workspace ("we," "us," or "our") collects and uses personal information when you visit thecollectivemakom.ca (the "Site"), contact us, book workspace or events, subscribe to our newsletter, or otherwise interact with The Collective Makom.

Our physical location is 14 Leswyn Rd., Toronto, Ontario M6A 1K2, Canada. Questions about this policy can be sent to info@thecollectiveto.com.

Depending on how you use the Site, we may collect:

• Contact details — name, email address, phone number, and messages you submit through contact, tour, membership, venue, or pass request forms.
• Booking and payment information — details needed to process day passes, boardroom bookings, and other purchases. Payment card data is handled by our payment processor (Stripe); we do not store full card numbers on our servers.
• Newsletter and marketing preferences — name, email, and signup source when you subscribe to updates.
• Event and RSVP information — details you provide when registering for events or programs, including through third-party ticketing where applicable.
• Chat interactions — messages you send to our on-site AI concierge and related session identifiers, where that feature is enabled.
• Technical and usage data — IP address, browser type, device information, pages visited, and similar analytics data collected through standard web technologies.

We use personal information to:

• Respond to inquiries and provide customer support
• Process bookings, payments, and workspace access requests
• Send newsletters and updates you have opted into
• Operate events, programs, and community offerings
• Improve the Site, our services, and visitor experience
• Maintain security, prevent fraud, and comply with legal obligations

We do not sell your personal information. We may share information with service providers who help us operate the Site and our business, including:

• Supabase (data storage and authentication)
• Stripe (payment processing)
• Mailchimp (email marketing, where applicable)
• Eventbrite and Calendly (event registration and scheduling)
• Google (AI chat features, where enabled)
• Netlify and other hosting or infrastructure providers

These providers process data on our behalf under their own privacy terms. We may also disclose information if required by law or to protect our rights, visitors, or others.

We and our service providers may use cookies, local storage, and similar technologies to keep the Site working, remember preferences, measure traffic, and support features such as embedded checkout. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Form submissions and booking records are retained according to our operational and legal needs.

You may:

• Unsubscribe from marketing emails using the link in any newsletter
• Request access to, correction of, or deletion of your personal information
• Withdraw consent where processing is based on consent

To make a privacy request, contact us at info@thecollectiveto.com. If you are in Canada, you may have additional rights under applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

The Site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

The Collective Workspace
14 Leswyn Rd., Toronto, Ontario M6A 1K2, Canada
Email: info@thecollectiveto.com
Phone: 647-248-7304
See also our Terms of Service.